The following
policy applies to e-commerce on the site alfavit.eu Knigalove Valiantsina Siankevich NIP 9512464629 (hereinafter referred to as AlfaVit) in the Internet.
AlfaVit retains the right to amend it's policy without prior notice. Before
placing an order the Customer shall acquaint himself with the terms of use
currently in force. For periodicals subscription rules see
AlfaVit retains the right to amend it's policy without prior notice. Before
placing an order the Customer shall acquaint himself with the terms of use
currently in force. For periodicals subscription rules see item Terms of subscriptions.
1. General policy
When placing
an order, the Customer accepts this policy for shipment to Poland and abroad. AlfaVit
only sells goods to private persons of age and to corporate bodies. Sale to a
person under age is possible under conditions that his custody gives a written
permission by e-mail or by fax to the purchase of goods.
2. Registration
2.1 In e-commerce orders are
accepted by AlfaVit only from a registered Customer. A private Customer should
give his credentials (name, address, telephone number and e-mail address; a
corporate Customer shall also note his business ID). AlfaVit shall not transfer
Customer information to anyone except members of the same group of companies or
as required by law. According to the law on personal information, any Customer
has the right to check his individual information in the register. Only the
name, address, telephone, email-address, user code and password are registered
in the Customer register. The Customer register is kept by AlfaVit's Customer
service.
accepted by AlfaVit only from a registered Customer. A private Customer should
give his credentials (name, address, telephone number and e-mail address; a
corporate Customer shall also note his business ID). AlfaVit shall not transfer
Customer information to anyone except members of the same group of companies or
as required by law. According to the law on personal information, any Customer
has the right to check his individual information in the register. Only the
name, address, telephone, email-address, user code and password are registered
in the Customer register. The Customer register is kept by AlfaVit's Customer
service.
2.2 The
Customer's order information and purchase history are protected by the choose
password. The Customer is asked to store the password in secrecy in order to
prevent any outsider to get access to this information.
Customer's order information and purchase history are protected by the choose
password. The Customer is asked to store the password in secrecy in order to
prevent any outsider to get access to this information.
3. Prices
3.1 The
price currently in force is the price indicated in AlfaVit's price list at the
moment of placing the order, to be found at alfavit.com
price currently in force is the price indicated in AlfaVit's price list at the
moment of placing the order, to be found at alfavit.com. All prices are VAT-inclusive
3.2 Delivery
expenses shall be added to all mail deliveries according to the way of shipping
chosen by the Customer. AlfaVit's Customer service shall ship the goods in one
or several parties whereas delivery cost shall usually be charged only once.
expenses shall be added to all mail deliveries according to the way of shipping
chosen by the Customer. AlfaVit's Customer service shall ship the goods in one
or several parties whereas delivery cost shall usually be charged only once.
3.3 Customs Charges. If you are ordering goods for delivery outside of Poland,
please note that your consignment may be subject to import duties and taxes,
which are levied once the goods reach the country of destination. Any such
charges levied in relation to customs clearance must be paid by you. It is
accepted by you that AlfaVit has no control over additional charges in relation
to customs clearance. AlfaVit recommend that you check with your local customs
officials or post office for more information regarding importation
taxes/duties that may be applicable to your online order. You will be the
importer of record and responsible for any import VAT and duty that needs to be
paid. In addition, any charges for import clearance will be paid by the
customer.
4. Terms of payment
4.1 At
AlfaVit's web-store user pays via a Polish third-party company DotPay, which
accepts payments with Visa, MasterCard/Eurocard (Credit/Debit), Visa Electron
and Diners or the international online payment systems
AlfaVit's web-store user pays via a Polish third-party company DotPay, which
accepts payments with Visa, MasterCard/Eurocard (Credit/Debit), Visa Electron
and Diners or the international online payment systems PayPal. Both corporate customers and
individuals may be invoiced.
individuals may be invoiced.
4.2 When
making a purchase, the Customer is transferred to the web payment service of
the matching payment accepting company. Only the information on the
accepted/rejected payment and the payment date reaches AlfaVit. AlfaVit doesn't
have access to any credit card information when payments are processed at the
webstore.
making a purchase, the Customer is transferred to the web payment service of
the matching payment accepting company. Only the information on the
accepted/rejected payment and the payment date reaches AlfaVit. AlfaVit doesn't
have access to any credit card information when payments are processed at the
webstore.
4.3 If
the delivery takes place against invoice, the term of payment shall be fourteen
(14) days from the date of the invoice, if not otherwise agreed between the
Customer and AlfaVit. When effecting payment, always state the reference
number.
the delivery takes place against invoice, the term of payment shall be fourteen
(14) days from the date of the invoice, if not otherwise agreed between the
Customer and AlfaVit. When effecting payment, always state the reference
number.
5. Delivery (shipment)
5.1 Since the books and
other goods sold by AlfaVit as a rule are not of Polish origin, the term of
delivery may vary from 2 to 20 working days, depending on whether the book/item
is in stock or not. All the delivery times indicated during ordering process
are estimated and can not be guaranteed.
other goods sold by AlfaVit as a rule are not of Polish origin, the term of
delivery may vary from 2 to 20 working days, depending on whether the book/item
is in stock or not. All the delivery times indicated during ordering process
are estimated and can not be guaranteed.
5.2 In
the event of an exceptionally long term of delivery AlfaVit shall inform the
Customer about this by e-mail. The Customer has the right to cancel his order,
if the item/title should be delivered within an exceptionally long term. AlfaVit
retains the right to cancel a placed order if a title is out of print/out of stock,
or it is exceptionally difficult to attain. In such a case the Customer will be
offered a similar product to replace the out-of-stock one or the Customer may
reserve the sum he has paid for future purchases.
the event of an exceptionally long term of delivery AlfaVit shall inform the
Customer about this by e-mail. The Customer has the right to cancel his order,
if the item/title should be delivered within an exceptionally long term. AlfaVit
retains the right to cancel a placed order if a title is out of print/out of stock,
or it is exceptionally difficult to attain. In such a case the Customer will be
offered a similar product to replace the out-of-stock one or the Customer may
reserve the sum he has paid for future purchases.
5.3 Should
an order include more than one item with different terms of delivery, the order
will normally be despatched not until all items are ready for shipment. The
delivery may, however, be divided into two or several parties at the discretion
of the Customer service. In case of a mail delivery in several parties, the
postage shall usually be charged only once (during the first shipment).
an order include more than one item with different terms of delivery, the order
will normally be despatched not until all items are ready for shipment. The
delivery may, however, be divided into two or several parties at the discretion
of the Customer service. In case of a mail delivery in several parties, the
postage shall usually be charged only once (during the first shipment).
6. Liability (disclaimer)
AlfaVit
assumes no liability whatsoever for any direct, incidental, consequential or
indirect damage, arising to the Customer out of the product, non-acceptance of
the order, or delay of shipment. Neither shall AlfaVit assume any liability
whatsoever for the content of any material or resource in the periodical or any
damage arising out of them, since such liability is on the manufacturer or the
publisher. Similarly, all liability concerning copyright is on the manufacturer
or the publisher.
7. Return Policy
7.1 According to the Polish
Consumer Protection Act, any goods mailed to a private citizen may be returned
within 14 days from the receipt. A returned item shall be essentially in the
same condition as it was at the time of receipt.
Consumer Protection Act, any goods mailed to a private citizen may be returned
within 14 days from the receipt. A returned item shall be essentially in the
same condition as it was at the time of receipt.
7.2 Return
policy in business-to-business shall be in compliance with the Polish Trade Law
and fair trade usage. Any return shall be settled with our Customer service.
policy in business-to-business shall be in compliance with the Polish Trade Law
and fair trade usage. Any return shall be settled with our Customer service.
7.3 Address for returning parcels: 02-972, Herbu Janina 9b-4, Warszawa, Polska
7.4 In this case, refunds for returned goods are made within 14 working days from the date of successful acceptance of the parcel at the returns warehouse and examination of the goods.
Refunds are made to the same card or by the method in which the order was paid
8. Claims
In the event
of a mistaken delivery (wrong title or item with flaw or damage), the Customer
shall notify AlfaVit as soon as possible. A damaged item shall, as a rule, be
replaced by delivering a flawless item. If this is not possible, a discount or
another item may be discussed to settle the matter.
9. Force majeure AlfaVit shall not assume liability for non-delivery or delay of delivery of items, if caused
by force majeure conditions (acts of God, calamities, strikes, terrorist acts,
sabotage, suspension of traffic or energy supply, export or import prohibition,
acts of government officials etc., which have significantly jeopardized the
operations of AlfaVitn or its partners). AlfaVit will try to notify the
Customer as soon as possible on the entry of such conditions into force.
10. Settlement of disputes
Disputes and conflicts concerning contracts and
their conditions between AlfaVit and its Customers shall be settled primarily
by amicable negotiations. If a settlement cannot be reached, the disputes may
be via platform ODR (online
dispute resolution):
dispute resolution): https://webgate.ec.europa.eu/odr
11. Copyright and Trade Mark Notice
The AlfaVit website and all images, text, audio and
video and other materials appearing on the
video and other materials appearing on the AlfaVit website (the Content), and its arrangement, are the
property of
property of AlfaVit, and are protected by international copyright and
other laws. None of the Content may be copied, reproduced, transmitted or
distributed without the prior permission of
other laws. None of the Content may be copied, reproduced, transmitted or
distributed without the prior permission of AlfaVit.
12. Intellectual Property
12.1 You acknowledge and agree that all copyright, trademarks and all other intellectual
property rights in all materials and/or content made available as part of your
use of this website shall remain at all times vested in us or our licensors.
You are permitted to use this material only as expressly authorised by us or
our licensors. Such permission will always be given in writing.
12.2
You acknowledge and agree that the material and content contained within this
website is made available for your personal non-commercial use only and that
you may only download such material and content for the purpose of using this
website. You further acknowledge that any other use of the material and content
of this website is strictly prohibited and you agree not to (and agree not to
assist or facilitate any third party to) copy, reproduce, transmit, publish,
display, distribute, commercially exploit or create derivative works of such
material and content.
13. Cookies
Cookies are text files that websites use to store
information on your computer. The AlfaVit uses
"session cookies" and anonymous "analytic" cookies to
support the navigation system of this website while you are browsing.
"session cookies" and anonymous "analytic" cookies to
support the navigation system of this website while you are browsing.
We use standard cookies to save information that may
be helpful for your computer to remember, and to ensure that we give you the
best experience on our website. For example, on the AlfaVit website we save your chosen territory so you do not
have to reset it every time you visit. We also use standard cookies to
"save" the content of your shopping basket for up to 14 days, in case
you are interrupted while browsing. No personal details are collected or stored
at any time through the use of cookies.
have to reset it every time you visit. We also use standard cookies to
"save" the content of your shopping basket for up to 14 days, in case
you are interrupted while browsing. No personal details are collected or stored
at any time through the use of cookies.
Our website uses Google Analytics, a
service that helps us plan and design our website. Google Analytics places a
cookie on your computer or device and transmits website traffic data to Google
servers in the United States. Google Analytics does not identify individual
users and we do not store any personally identifiable information within Google
Analytics. You can visit the Google website to find out more about
their privacy policy.
Apart from the information described above, we do not
maintain any personal information obtained from users through the Usborne Website
in a retrievable form.
You can find out more about cookies on
the AboutCookies.org website, including how to decline or remove
them. However, if you do not accept cookies from
them. However, if you do not accept cookies from AlfaVit.eu you will not be able to purchase any books from
our website.
our website.
14. Changes to Terms and Conditions of Use
AlfaVit reserves
the right to add to or change these terms and conditions of use and agrees to
ensure that a note of the date and clause number of any such amendments will be
included as part of the conditions. Any changes will be posted to this page and
it is the user’s responsibility to ensure that he/she is aware of any such
changes. These will become effective 24 hours after first posting and users
will be deemed to have accepted any change should they continue to access the AlfaVit
after that time.
15. CONTACT AND COMPLAINT PROCEDURE
The User may contact the Company regarding services provided electronically under these Regulations in the form of:
A. in writing to the following address: Knigalove Valiantsina Siankevich, ul. Herbu Janina 9B-4, 02-972 Warszawa
B. electronically via the contact form
AlfaVit may contact the User in the form of:
A. in writing to the correspondence address provided by the User,
B. electronically to the e-mail address provided by the User,
C. by phone to the telephone number indicated by the User,
If, in the User's opinion, the services provided under the Regulations are not provided by the Company or are performed inconsistently with the provisions of the Regulations, the User may raise objections in the manner specified below (Complaint).
Complaints can be submitted electronically using the contact form or in writing. The complaint should include at least the name under which the User appears in AlfaVit (login), a description of the objections raised and an indication of the proposed method of dealing with the complaint.
AlfaVit recognizes the Complaint within 14 days from the date of its receipt. If the Complaint does not contain the information necessary for its consideration, the Company will ask the person filing the Complaint to supplement it to the extent necessary, and the deadline of 14 days runs from the date of delivery of the completed Complaint.
A response to a Complaint is sent only to the e-mail address assigned to the Account of a given User.
The User has the right to appeal against the decision made by the Company as part of the Complaint (Appeal).
All unregulated issues are subject to Polish law.