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Store Policy – alfavit.eu

Alfavit Sp. z o.o., NIP 9512583825 (hereinafter referred to as Alfavit Sp. z o.o.) conducts e-commerce through the website alfavit.eu

. The company reserves the right to modify this policy without prior notice. Before placing an order, the Customer is required to familiarize themselves with the currently applicable Terms of Use. Rules regarding subscriptions to periodicals can be found in the "Subscription Terms" section.

1. General Provisions

  • By placing an order, the Customer accepts the delivery terms for both Poland and international destinations.

  • Alfavit Sp. z o.o. only sells to adult individuals and legal entities. Sales to minors are only possible with written consent from a legal guardian, submitted via email or fax.

2. Registration

2.1 Orders are only accepted from registered users.
Private customers must provide: full name, address, phone number, and email.
Business customers must also provide their tax identification number (NIP).

2.2 Customer data is not shared with third parties except within the same corporate group or when required by law. Customers have the right to access their registered information.

2.3 Order history and personal data are protected by a password. Customers are required to keep their password confidential.

3. Prices

3.1 The prices listed on alfavit.eu at the time of order placement are final. All prices include VAT.
3.2 Delivery costs are calculated separately depending on the selected shipping method. Usually, the delivery fee is charged only once, even if the order is shipped in multiple parts.
3.3 Orders delivered outside of Poland may be subject to customs duties and taxes. These fees are the responsibility of the buyer. Alfavit Sp. z o.o. has no control over such charges and advises checking with your local customs office.

4. Payment Terms

4.1 Payments are processed through the Worldline payment gateway, which supports the following methods:

  • Card payments: Visa, Visa Debit, V Pay, Mastercard, Debit Mastercard, Maestro, Diners Club, JCB, UnionPay (CUP)

  • Mobile payments: BLIK, Apple Pay, Google Pay

  • Online banking: Przelewy24 (P24), A2A transfers, SEPA Bank Transfer

  • Digital wallets: PayPal, Alipay+

  • Cryptocurrencies: Worldline Crypto Payments (availability may vary by region)

4.2 During the payment process, the Customer is redirected to Worldline’s secure payment page. Alfavit Sp. z o.o. receives only the confirmation of payment status and date. Card and payment details are not stored or processed by the company.

4.3 In the case of payment by invoice, the due date is 14 days from the invoice date, unless otherwise agreed. Please always include the invoice number in the transfer reference.

5. Delivery

5.1 Delivery time ranges from 2 to 20 business days, depending on stock availability. Delivery times are estimates and not guaranteed.

5.2 In the case of extended delays, the Customer will be notified. The Customer has the right to cancel the order. Alfavit Sp. z o.o. may also cancel orders for unavailable products and offer a refund or replacement.

5.3 Orders containing items with different delivery times are usually shipped together once all items are ready. Partial shipments are possible upon request. Delivery charges typically apply only to the first shipment.

6. Liability

Alfavit Sp. z o.o. is not liable for:

  • damages resulting from product use,

  • delivery delays,

  • the content of periodicals,

  • copyright issues (the responsibility lies with the publisher or manufacturer).

7. Returns

7.1 Private customers may return items within 14 days of receipt. Returned items must be in their original condition.

7.2 Returns in business-to-business transactions are governed by Polish Commercial Law.

7.3 Return address:
ul. Herbu Janina 9B/4, 02-972 Warsaw, Poland

7.4 Refunds are issued within 14 business days of receipt and inspection of returned items, using the same payment method as the original transaction.

8. Claims

If the Customer receives the wrong or damaged product, they must notify Alfavit Sp. z o.o. promptly. A replacement, refund, or discount will be offered depending on the situation.

9. Force Majeure

Alfavit Sp. z o.o. is not liable for delays or order cancellations due to force majeure (natural disasters, strikes, governmental actions, etc.).

10. Dispute Resolution

Disputes will first be resolved through negotiation. If no agreement is reached, the dispute may be submitted via the EU Online Dispute Resolution platform:
https://webgate.ec.europa.eu/odr

11. Copyright

All content on the website (texts, images, videos) is the property of Alfavit Sp. z o.o. and is protected by applicable copyright laws. Copying, distribution, or use of any content without written permission is prohibited.

12. Intellectual Property

12.1 All materials and content are the intellectual property of Alfavit Sp. z o.o. or its licensors.
12.2 Materials may only be used for personal, non-commercial purposes. Any other use, including reproduction or distribution, is prohibited without written consent.

13. Cookies

The website uses cookies to:

  • save user preferences;

  • store shopping cart contents for up to 14 days;

  • analyze site usage via Google Analytics.

Cookies do not contain personal data. Disabling cookies will prevent you from placing orders on the website.

14. Amendments to Terms

Alfavit Sp. z o.o. reserves the right to update the Terms and Conditions. Changes become effective 24 hours after being posted. Continued use of the site indicates acceptance of the updated terms.

15. Contact and Complaints

You can contact us via:

  • Mail: ul. Herbu Janina 9B/4, 02-972 Warsaw, Poland

  • The contact form available on the website

A complaint must include the user’s login, description of the issue, and the proposed resolution. Complaints are responded to within 14 days via the email associated with the user account. An appeal is possible if the user disagrees with the decision.

Governing Law: All matters not regulated by these Terms are governed by Polish law.